How do I register?

 

You can register by visiting the Log In section. All you need to do is enter your mobile number and email ID; a verification link will be sent on your email ID, please click on it to authenticate your account. You can also log in with your Facebook or Google account.

 

What are the benefits of registering?

 

By registering with us you can view and track your orders any time by logging into your account. Registered members also enjoy exclusive previews and updates by subscribing to our newsletter.

 

Is there a reward program?

 

No, we currently do not offer any rewards or loyalty program.

 

I forgot my password, how do I reset it?

 

Click on the ‘Forgot Password’ option available on the Log In page. A link to set a new password will be sent to your registered email id.

 

Can I edit my personal information?

 

Yes. You can edit your personal information in the ‘My Account’ section by logging in.

 

Is it mandatory to register to shop at www.klum.in?

 

You don’t have to register to shop at www.klum.in, you can visit as a guest and make a purchase from our website.

 

Do I have to disclose my e-mail id and phone number for registration?

 

Yes, it is important to disclose these details as it helps facilitate a smooth operation and ensures a secure shopping transaction for you. Rest assured, your data will remain secure with us.

 

How do I unsubscribe from your services?

 

We’re sorry to see you leave. However, you can opt out of our services by clicking the ‘Unsubscribe’ option in the ‘My Account’ section.

 

CUSTOMER CARE

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How do I get in touch with your Customer Care Team?

 

Our Customer Care Team is always happy to help.

Call or WhatsApp us on +91 8330040115 at 9:30 am – 6:00 pm IST (Monday to Saturday) except

all national holidays or email us on care@klum.com

 

When will the Customer Care Team respond to my query?

 

Our Customer Care Team, will get in touch with you within 24 hours to help you resolve your query.

 

SHIPPING & DELIVERY

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What are the shipping charges?

 

Shipping charges are calculated based on the weight of the package 

 

For international orders (except USA), we provide free shipping for all orders above USD 260. On orders less than USD 260, a shipping charge of USD 25 will be applicable.

 

Are there any duties and taxes applicable?

 

All of KLUM orders are shipped internationally from our warehouse in Calicut, Kerala, India to your provided shipping address. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. Klum takes no responsibility for non-delivery of orders in case such taxes and duties are not accepted and settled by the recipient at the delivery address, and will not provide any refunds in such cases.

 

Above is not applicable for USA. Orders from USA are shipped on DDP (Delivery Duties Paid) mode.

 

Can I change the shipping address of the order?

 

Yes, you can change the shipping address of your order only before it is billed or shipped. Please contact our Customer Care Team at the earliest.

 

When will my order be delivered?

 

The estimated delivery time will differ with each order. Typically, we take around 3 to 4 business days to dispatch orders within India, and 11 to 12 business days to dispatch international orders for our ready-to-wear.

 

Klum’s custom made designs are made-to-order and take 14 days for new production and dispatch, depending on the garment’s design and style. Delivery within India takes 2 to 3 business days and internationally takes 5 to 6 business days depending on the location and custom clearance in the destination country.

 

Sometimes, delivery time is subject to factors beyond our control, including but not limited to, unexpected travel delays from our courier partners due to weather conditions or any political disruptions or strikes. We promise to keep you updated at every step.

 

Can I collect my online order from Klum’s store?

 

Yes, you can collect your online order at Klum retail stores. Please ensure to contact our Customer Care Team and inform them about your preferred store for visit to ensure the availability of the same . 7 working days are needed   for custom stitching.

 

Can I book an order for delivery to more than one address?

 

No. You will need to place separate orders for different shipping addresses.

 

What if I am not available when the order is delivered?

 

As a policy, our courier partners will always call you before delivery to check your availability. However, in case the order arrives when you are not available, it will be re-dispatched after your confirmation.

 

Our delivery partner will get in touch with you to reschedule your delivery. A maximum of three attempts will be made to deliver order at the given shipping address, failing which the order will be sent back to our warehouse facility in Mumbai. Our Customer Care Team will then get in touch with you to understand the issue and help find a solution.

 

ORDERS

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Is there a limit to the quantity that I can order?

 

No, there’s no limit. Shop your heart out!

 

How can I track my order?

 

You can start tracking your order as soon as it has been shipped out. An email will be sent to you with the tracking details, all you need to do is visit our courier partner’s website and track the journey of your order in real time!

 

Alternatively, you can also log in to anitadongre.com and visit the 'My Account' section to know your order status.

 

How do I know what size to order?

 

To help you find the perfect fit every product display page on our website has a ‘Size Chart’ section for your ready reference. You can also view the size chart here .

 

Do you offer custom order service?

 

Klum offers customised service. Our designer will chat or call the customer and take the requirements. 

 

Can I cancel my order?

 

Yes! You can cancel your order only before the product has been shipped. All you have to do is get in touch with our Customer Care Team at the earliest, and they will help you out.

 

What do I do if my order is received in a damaged condition?

 

If your order has been damaged or tampered with, you can refuse to accept it and return it to the courier personnel with all of the original packaging intact. Please do report the incident to our Customer Care Team immediately.

 

What happens if the wrong product was delivered to me?

 

In an unlikely event that the product you received is not what you ordered, please contact our Customer Care Team within 24 hours of delivery.

 

They will help arrange for a reverse pick-up and ensure the correct order is delivered to you at the earliest.

 

What happens if the product I ordered is out of stock?

 

If a product is out of stock, you will be informed when you add it to your Shopping Cart or at Checkout. In rare cases, if the product is out of stock after your order is confirmed, we will initiate order cancellation and refund the amount.

 

FREE SHIPPING IN INDIA

 

RETURNS & EXCHANGES

 

What is your Return policy?

 

We want you to love what you purchase, but if something isn’t right do let us know. In the unlikely event that something you ordered from anitadongre.com is damaged or defective, or if product delivered is different from what you had expected in size or style, you may return the product as we offer free returns. Please ensure the product is unused and in the same condition as you received it with original invoice, and preferably in its original packaging and price tags. We accept returns of the product within 15 days from the date on which your order was delivered. Please contact us on care@klum.in to assist you on the same. Merchandise bought on discount is considered as final sale, and hence is not eligible for refund or exchange.

 

Please note we do not accept returns for international orders (except USA). Also we do not accept returns for made-to-order items and accessories / jewelry, unless it is a quality defect.

 

Furthermore, all returns are subject to quality check at our end. Once the return is confirmed, you will be offered an exchange or refund as per the eligibility of your order. In the case of a refund, the amount will be credited to your account within 7 business days.

 

Am I eligible for a refund?

 

A refund is offered only on merchandise sold at maximum retail price, without any discount. Merchandise bought on discount is considered as final sale, and hence is not eligible for refund or exchange.

 

In special cases, a refund is provided irrespective of the type of purchase when:

 

The order is cancelled prior to dispatch due to unavailability.

• The product is returned due to a quality defect or damage during transit.

As soon as your order return or cancellation is confirmed, the refund amount is credited to your initial payment account within 7 working days. In the case of a Cash on Delivery (COD) order, you are required to provide your account details to process the refund.

 

Can I return and exchange my order?

 

Yes, you can avail exchange on all orders brought on full price on www.klum.in, once your return is received with us. You can exchange for different size in same merchandise as returned, or an entirely new merchandise of value equal or higher than value of returned merchandise. In case you are unable to make exchange selection right away, you can opt for an online credit coupon of returned merchandise value. Merchandise bought on discount is considered as final sale, and hence is not eligible for refund or exchange.

 

Do you offer reverse pick-up?

 

Yes, we offer free reverse pick-up on full price merchandise and not on discounted products. We do not accept returns on international orders (except USA). Please contact our Customer Care for further assistance.

 

Can I return/exchange my online order at the Klum store?

 

You can drop a return/exchange at any of Klum store along with original invoice. You can exchange your order at store against merchandise available on location. If you are looking for a particular style or size in exchange, we recommend contacting our Customer Care prior to your visit so our team can ensure availability at store. Please note no refunds are done at store.

 

PAYMENT & SECURITY

 

What are the online payment options available on your website?

 

We accept all Credit/Debit cards and Internet banking service of all major banks. We also accept wallet payments. For special cases, we allow bank deposit (NEFT / cash deposit) of order amount prior to order confirmation. Please contact our Customer Care Team to know more.

 

Do you provide Cash on Delivery (COD) service?

 

Yes, we provide Cash on Delivery services at select locations. Please enter your PIN code during checkout page to confirm your area eligibility.

 

My transaction failed, I received a payment gateway error message Please help.

 

Sorry for the inconvenience caused; this could be due to a technical glitch, please try again later. In case the problem persists, please contact our Customer Care Team and they will help you complete your order. If amount was deducted before the order was completed, please contact your bank for transaction reversal.

 

How do I report any suspicious activity during payment?

 

Please abort the transaction and inform our Customer Care Team immediately. You may also want to contact your bank and reassure safety of your account.

 

What happens if my credit/debit card has been compromised while making a payment online?

 

We do not store/retain any of your credit card information. If you suspect that your information has been compromised, please get in touch with your bank immediately.